Customer Experience Banker - Chums Corner - Traverse City, MI (30-35 hours per week + benefits)

Huntington National Bank•Traverse City, MI

13h•Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The branch banking team offers a welcoming and inclusive environment where colleagues can share ideas and contribute to customers, the bank, and the community.

Requirements

High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
Cash-handling skills.
Comfort with technology, including mobile services and online banking.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand and educate customers on consumer deposit products.
Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
Process customer transactions accurately and efficiently and balance daily.
Follow operational, security, risk, and regulatory policies and procedures.
Perform other duties as assigned.