Customer Experience Banker - Chums Corner - Traverse City, MI (30-35 hours per week + benefits)

Huntington National Bank • Traverse City, MI

2d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. Branch colleagues work in a welcoming and inclusive team environment and can share ideas that impact customers, the bank, and the communities it serves.

Requirements

• High school diploma or GED and at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Currently authorized to work in the United States on a full-time basis; immigration sponsorship is not available.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
• Follow operational, security, risk, and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED