Customer Experience Banker - Lafayette, CO
About The Position
As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service. The role is based in an office. The position is eligible for overtime pay. Applicants must already be authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position. The anticipated base compensation range is $22.00–$24.00 per hour. Actual compensation may vary based on factors including location, experience, and education. Huntington offers colleagues health insurance coverage, a wellness program, life and disability insurance, a retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO).
Requirements
- High school diploma or GED and at least one year of customer service experience or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Currently authorized to work in the United States on a full-time basis.
Nice To Haves
- At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Proactively grow customer relationships through a disciplined sales process, new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
- Follow operational, security, risk, and regulatory policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
- Process customer transactions accurately and efficiently and balance daily.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Wellness program
- Life and disability insurance
- Retirement savings plan
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
