Customer Experience Banker - South Charleston, WV

Huntington National Bank • South Charleston, WV

21h • Onsite

About The Position

The Customer Experience Banker serves in a concierge role, assisting walk-in customers. The role is responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. It also processes customer transactions accurately and efficiently, balances daily, and provides exemplary customer service.

Requirements

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales. Experience may include military service in administration, contracting, civil affairs, or a similar role.
• High school diploma or bachelor's degree.

Nice To Haves

• Bachelor's degree.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build strong partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Process customer transactions accurately and efficiently and balance daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED