Customer Experience Banker - South Charleston Southridge
About The Position
As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, and processing customer transactions accurately and efficiently. You balance daily while providing exemplary customer service. The role offers a welcoming and inclusive branch team environment in which colleagues can share ideas and contribute to customers, the bank, and the community. The position is office-based. Huntington does not sponsor applicants for immigration benefits; applicants must be currently authorized to work in the United States on a full-time basis.
Requirements
- High school diploma or GED and at least 1 year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
- Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
- Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
