Customer Experience Banker- Palladium South

Huntington National Bank•High Point, NC

3d•Onsite

About The Position

The Customer Experience Banker serves as a financial concierge for walk-in customers, helping retain and grow consumer and business relationships. The role proactively identifies customers’ financial goals and needs, recommends appropriate deposit and other banking products and services, processes transactions accurately and efficiently, and balances daily while providing exemplary customer service. Branch banking colleagues work in a welcoming and inclusive team environment and can share ideas that affect customers, the bank, and the community.

Requirements

High school diploma or GED and at least 1 year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
Cash-handling skills.
Comfort with technology such as mobile services and online banking.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand consumer deposit products and educate customers about them.
Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
Adhere to operational, security, risk, and regulatory policies and procedures.
Demonstrate sales, customer service, relationship management, banking, communication, and presentation skills.
Process customer transactions accurately and efficiently and balance daily.
Perform other duties as assigned.

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