Customer Experience Banker NMLS - Charleston Main

Huntington National Bank • Charleston, WV

9d • Onsite

About The Position

As a Customer Experience Banker, you serve as a financial concierge for walk-in customers. You help retain and grow consumer and business relationships by identifying customers’ financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You also process transactions accurately and efficiently, provide exemplary customer service, and educate customers about the bank’s products, services, and technology. The role is based in an office branch environment and includes NMLS-related fingerprinting and background-check requirements.

Requirements

• High school diploma or GED and at least one year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Provide fingerprints as required by NMLS regulations and meet additional background-check requirements.
• Be currently authorized to work in the United States on a full-time basis; immigration sponsorship is not provided.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking.
• Acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers about consumer deposit products and consumer lending.
• Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Follow operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED