Customer Experience Banker Non NMLS

Huntington National Bank • Lisbon, OH

2d • Onsite

About The Position

As a Customer Experience Banker, you serve as a financial concierge for walk-in customers. You help retain and grow consumer and business customer relationships by identifying financial goals and needs, then recommending appropriate deposit, loan, and other banking products and services. You also process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about the bank’s products, services, and technology.

The branch banking team offers a welcoming and inclusive environment where colleagues can share ideas and contribute to outcomes for customers, the bank, and the community.

Requirements

• High school diploma or GED and at least one year of customer service or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Demonstrated acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
• Must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers about consumer deposit products and consumer lending.
• Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED