Customer Experience Banker (NMLS) - Parkersburg, WV

Huntington National Bank • Parkersburg, WV

6d • Onsite

About The Position

The Customer Experience Banker serves as a Financial Concierge for walk-in customers, helping retain and grow consumer and business relationships. The role proactively identifies customers’ financial goals and needs, recommends appropriate deposit, loan, and other banking products and services, and accurately and efficiently processes transactions. The banker also educates customers about the bank’s products, services, and technology while providing exemplary customer service.

Requirements

• High school diploma or GED and at least one year of customer service or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Provide fingerprints as required by NMLS regulations and meet additional background check requirements.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort using technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and consumer lending, and educate customers about them.
• Identify opportunities to grow customer relationships using a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate customers about and refer them to other areas of the bank to deepen relationships and build partnerships.
• Follow operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED