Customer Experience Associate

Weis Markets • Sunbury, PA

9d

About The Position

The Customer Experience Associate provides courteous customer service and performs checkout duties. The associate operates front-end scanning equipment and a cash register, completes transactions accurately, bags merchandise, and follows security, cash-handling, and legal procedures. The role also includes maintaining knowledge of store promotions and layout, keeping the department clean and sanitary, cooperating with coworkers and supervisors, using company-provided personal protective equipment, and potentially assisting other departments. This position has no supervisory responsibilities. Weis Markets is an Equal Opportunity Employer and may provide reasonable accommodations to applicants with disabilities as required by applicable law.

Requirements

• Completed or currently pursuing a High School Diploma or General Education Degree (GED).
• No prior experience required.
• Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

• Greet customers, answer questions, and promptly and professionally help resolve concerns.
• Follow company checkout policies to support customer satisfaction.
• Operate front-end scanning equipment and the cash register; complete checkout procedures, bag merchandise, and place it in customers’ carts.
• Accurately process transactions, ensure all items are charged, and collect appropriate payment, including cash, checks, electronic payments, and coupons.
• Follow cash drawer accounting and security procedures to avoid overages and shortages.
• Follow store and legal guidelines for sales of tobacco and alcohol.
• Stay informed about weekly ads, marketing promotions, and store layout to answer customer questions.
• Maintain department sanitation by following cleaning schedules and guidelines, keeping work areas and equipment clean and compliant with health and OSHA requirements, and disposing of trash properly.
• Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
• Continuously improve job performance.
• Use company-provided personal protective equipment, including items such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
• Assist in other departments when called upon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED