Customer Experience Associate

Weis Markets•Lusby, MD

13d

About The Position

The Customer Experience Associate greets customers, answers questions, and promptly and professionally helps resolve concerns. The associate follows checkout policies and procedures, operates front-end scanning equipment and cash registers, processes transactions accurately, bags merchandise, and maintains cash-drawer security and accounting. The role also includes following legal and store guidelines for tobacco and alcohol sales; staying informed about weekly ads, promotions, and store layout; maintaining department sanitation and cleaning standards; disposing of trash properly; cooperating with coworkers and supervisors; continuously improving job performance; and using company-provided personal protective equipment. The associate may be asked to assist in other departments. This position has no supervisory responsibilities. Candidates must be able to perform the essential duties satisfactorily, with or without accommodation. A high school diploma or GED may be completed or in progress; no prior experience is required.

Requirements

Completed or in progress toward a high school diploma or General Education Degree (GED).
No prior experience required.
Able to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and help resolve concerns promptly and professionally.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash registers.
Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer’s cart.
Maintain transaction accuracy by charging for all items and collecting appropriate funds, including cash, checks, electronic payments, and coupons.
Follow security and cash-drawer accounting procedures to avoid overages and shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation and follow cleaning schedules and guidelines so work areas and equipment are clean and meet health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations.
Continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.

Benefits

Minimum essential coverage (MEC) plan with 100% in-network coverage for preventative care services required by the Affordable Care Act.
Two supplemental medical plan options: Advantage and Elite.
Dental insurance.
Vision insurance.
Short-term disability coverage.
Term life and AD&D coverage.
Voluntary insurance options, including hospital indemnity and critical illness.
401(k) assistance program.
Retirement savings plans.
Scholarship program.
Associate discount programs.
Auto and home insurance.
Pet insurance.
Purchasing power program.
Paid time off and sick pay, subject to position-specific eligibility and criteria.