Customer Experience Associate

Weis Markets•Everett, PA

10d

About The Position

The Customer Experience Associate provides courteous customer service and performs checkout functions at Weis Markets. The role operates front-end scanning equipment and a cash register, processes payments and coupons accurately, bags merchandise, and follows company procedures for customer checkout and cash security. The associate maintains knowledge of weekly advertisements, promotions, and store layout to assist customers, follows sanitation and cleaning requirements, uses company-provided personal protective equipment, and cooperates with colleagues and supervisors to support the department and store. The position has no supervisory responsibilities and may involve assisting in other departments. Applicants must be able to perform the essential duties satisfactorily, with or without accommodation.

Requirements

Completed or working toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Able to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Smile, greet customers, answer questions, and promptly and professionally help resolve concerns.
Follow company customer-checkout policies to support customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including efficiently bagging merchandise and placing it in the customer’s cart.
Accurately process transactions, charge for all items, and collect appropriate funds, including cash, checks, electronic payments, and coupons.
Follow security measures and cash-drawer accounting procedures to avoid overages or shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Stay informed about weekly ads, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation and follow cleaning schedules and guidelines for work areas and equipment to meet health and OSHA requirements.
Dispose of trash properly.
Cooperate with co-workers and supervisors to support smooth department and store operations.
Continuously improve job performance.
Use company-provided personal protective equipment, including applicable cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments as needed.