CUSTOMER EXPERIENCE ASSOCIATE

Edmond Hyundai•Oklahoma City, OK

12d

About The Position

Edmond Hyundai is hiring a friendly, outgoing, and customer-focused Customer Experience Associate for its Service Department in Edmond, Oklahoma. The role focuses on following up with customers after service visits, ensuring they are satisfied, listening to and addressing concerns, and accurately recording feedback. The associate communicates concerns to the appropriate service manager or team member and helps identify ways to improve customer satisfaction and retention. The position represents Edmond Hyundai with a friendly, professional, and positive attitude on every call.

Requirements

Excellent verbal communication and phone skills.
Friendly, positive, and professional personality.
Strong customer service and relationship-building skills.
Good listening skills and attention to detail.
Comfort using computers and documenting customer interactions.
Ability to handle customer concerns with patience and professionalism.

Nice To Haves

Previous customer service, call center, automotive, or dealership experience.

Responsibilities

Make follow-up phone calls to customers after their service visits.
Ensure customers are satisfied with their service experience.
Ask customers about their visit and address any concerns professionally.
Document customer feedback accurately in company systems.
Communicate customer concerns to the appropriate service manager or team member for follow-up.
Help identify opportunities to improve customer satisfaction and retention.
Represent Edmond Hyundai with a friendly, professional, and positive attitude on every call.