Customer Experience Associate

Kith•Miami, FL

10d•Onsite

About The Position

The Kith Customer Experience Associate serves as a customer concierge throughout the in-store experience and supports store operations across departments. The role includes greeting and assisting customers, cashiering, supporting client advisors, and helping the operations and visual teams. Under the direction of the Manager on duty and other management team members, the associate adapts to changing business needs and contributes to the customer experience from beginning to end. This is a seasonal position paying $19.00 per hour. All Kith career opportunities are fully on-site.

Requirements

At least 1 year of experience in a retail sales position.
Open and flexible availability, including evenings, overnights, weekends, and holidays.
Availability to consistently work weekends, special projects, drops or releases, and other times required by business needs.
Efficient time-management skills.
Ability to multitask and manage multiple projects at once.
Ability to stand and walk for prolonged periods.
Ability to lift and move 25 pounds.
Ability to perform standard retail tasks, including bending, twisting, and climbing ladders or step stools.
Strong communication skills.
Team-player attitude.
Self-starter.
Adaptive and resourceful.
Personable and welcoming demeanor.
Energetic, with consistent positive energy.

Nice To Haves

At least 1 year of customer service experience; preferred but not required.
At least 1 year of experience in apparel, footwear, or luxury goods; preferred but not required.

Responsibilities

Communicate with the Management team regarding responsibilities, project directions, and tasks.
Greet customers and provide best-in-class customer service.
Support Client Advisors in providing genuine and efficient service during and after customers’ store visits.
Complete cashier responsibilities, including cash handling, returns, and Mobile POS transactions, and provide friendly, professional, and accurate register service.
Partner with the Management team to execute action plans efficiently.
Maintain knowledge of products, brand history, company policies, and store and company strategies.
Complete assigned tasks during each shift, including tasks scheduled before, during, or after store operating hours.
Assist with operational tasks and their accuracy according to business needs.
Support sales floor replenishment, stockroom organization, and visual standards before, during, and after store hours.
Work with Management and Visual teams to maintain an appealing sales floor and meet brand visual standards.
Communicate sell-through information to support product availability.
Follow company policies and procedures, including availability and scheduling requirements.
Assist with store housekeeping, including dusting, sweeping, and trash collection.
Assist with visual initiatives as needed.
Help execute cycle counts, physical inventories, and other inventory management tasks as required.