Customer Experience Associate

Weis Markets•Westminster, MD

9d•$15 - $22•Onsite

About The Position

The Customer Experience Associate supports customer service and checkout operations. The role greets customers, answers questions, helps resolve concerns, operates front-end scanning equipment and cash registers, and completes checkout procedures, including bagging merchandise. The associate accurately processes payments and coupons, follows cash-security and accounting procedures, and complies with store and legal guidelines for tobacco and alcohol sales. The associate maintains knowledge of weekly advertisements, promotions, and store layout; keeps the department clean and sanitary; follows applicable cleaning, health, and OSHA guidelines; and properly disposes of trash. The position also involves cooperating with coworkers and supervisors to support store operations, continuously improving job performance, using company-provided personal protective equipment, and assisting in other departments as needed. The position has no supervisory responsibilities.

Requirements

Completed or in progress toward a High School Diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without an accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and cash registers and complete checkout procedures, including bagging merchandise and placing it in customers’ carts.
Accurately process transactions and collect appropriate funds, including cash, checks, electronic payments, and coupons.
Follow cash-security measures and cash-drawer accounting procedures to avoid overages and shortages.
Follow store and legal guidelines for sales of tobacco and alcohol.
Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
Maintain department sanitation by following cleaning schedules and guidelines; keep work areas, equipment, counters, and display cases clean and properly maintained in accordance with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support smooth department and store operations, and continuously improve job performance.
Use company-provided personal protective equipment, including cut-resistant gloves, safety cutters, and company-sponsored footwear, as applicable.
Assist in other departments when called upon.

Benefits

Health plan
Dental insurance
Vision insurance
Flexible spending accounts
Short-term disability
Basic life and AD&D insurance
Group whole life insurance with long-term care rider
Voluntary insurance, including hospital indemnity, accident, and critical illness coverage
401(k) retirement savings plan
Scholarship program
Associate discount programs
Auto and home insurance
Employee assistance program
Pet insurance
Purchasing power
ID theft protection
Legal services
Paid time off
Sick pay
Quarterly incentive, subject to eligibility and position-specific criteria