Customer Experience Associate

KITH•West Hollywood, CA

23h•$20 - $22•Onsite

About The Position

The Kith Customer Experience Associate serves as a concierge throughout customers’ in-store experiences and supports store operations across departments. The role provides customer service, cashiering, and support for sales, operations, and visual teams. Associates work under the direction of the Manager on duty and adapt to changing business needs, contributing to the customer experience through effective communication and teamwork. The position is part-time and based at the West Hollywood store.

Requirements

At least 1 year of experience in a retail sales position.
Open and flexible availability, including evenings, overnights, weekends, and holidays.
Availability to consistently work weekends and support special projects, product drops or releases, and other business needs.
Efficient time-management skills.
Ability to multitask and manage multiple projects at once.
Ability to stand and walk for prolonged periods.
Ability to lift and move 25 pounds.
Ability to perform retail tasks involving bending, twisting, and climbing ladders or step stools.
Strong communication, teamwork, self-starting, adaptability, and resourcefulness.
Personable and welcoming demeanor, energy, and consistent positive attitude.

Nice To Haves

At least 1 year of experience in customer service; preferred but not required.
At least 1 year of experience in apparel, footwear, or luxury goods; preferred but not required.

Responsibilities

Communicate with the management team about responsibilities, project direction, and assigned tasks.
Greet customers and provide best-in-class service.
Support Client Advisors in providing clients with genuine and efficient service during and after their store experience.
Complete cashier duties, including cash handling, returns, and Mobile POS transactions.
Provide friendly, professional, and accurate service at registers.
Partner with management to execute action plans efficiently.
Maintain knowledge of products, brand history, company policies, and store and company strategies.
Complete assigned tasks during shifts, which may be scheduled before, during, or after store operating hours.
Assist with operational tasks and ensure their accuracy as business needs require.
Support sales-floor replenishment, stockroom organization, and visual standards.
Work with management and visual teams to maintain an appealing sales floor and meet brand visual standards.
Communicate product sell-through to help ensure product availability.
Follow company policies and procedures, including availability and scheduling needs.
Assist with housekeeping, including dusting, sweeping, and trash collection.
Assist with visual initiatives as needed.
Assist with cycle counts, physical inventories, and other inventory-management tasks as required.