Customer Experience Associate Trainee (Temporary Tax Season)
About The Position
The Customer Service Division is seeking Customer Experience Associate Trainees to join the Customer Experience Center. The role provides hands-on, structured training over six months to prepare trainees to assist customers with clear guidance and effective service in support of state tax programs. Trainees learn to explain tax laws and regulations, answer inquiries, review account information, and guide customers through tax forms and self-service options. This is a seasonal, full-time position expected to run approximately February 2027 through June 2027. The work is onsite; telework is not available. The schedule is 9:00 AM to 5:00 PM, Monday through Friday, with a 30-minute lunch. Employment requires the ability to perform essential job functions and passing an enhanced background check before beginning work. Because the position provides access to Federal Tax Information, the check is subject to IRS Publication 1075 and includes satisfactory criminal history reports, including a fingerprint-based federal records check, Pennsylvania State Police clearance, checks of local law enforcement agencies where the applicant has lived, worked, or attended school during the prior five years, and citizenship/residency verification. Applicants must provide relevant, detailed experience and education on the application. If claiming education toward the minimum requirements, applicants must attach college transcripts; unofficial transcripts are acceptable. Resumes, cover letters, and similar documents will not be considered for eligibility. Applications and required materials must be submitted by the posting closing date; late materials are not accepted.
Requirements
- One year of experience maintaining fiscal or financial records, or one year of customer service experience, or an equivalent combination of experience and training.
- Ability to perform the essential job functions.
- Pass an enhanced background check required for access to Federal Tax Information, including the checks specified under IRS Publication 1075.
- Provide relevant, detailed experience and education on the application; applicants claiming education must attach college transcripts, with unofficial transcripts accepted.
Responsibilities
- Learn to respond to taxpayer inquiries and explain laws, regulations, filing steps, and account information.
- Review customer account details to identify issues and determine appropriate solutions or next steps.
- Develop skills using office equipment, computer applications, and tax program systems.
- Record customer interactions and summarize actions taken to support accurate account histories.
- Learn to advise customers on completing tax forms and understanding available self-service options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
