Customer Experience Administrator

GSFoods • Ontario, CA

1d • Onsite

About The Position

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day! The Customer Experience Admin position is responsible for sending daily reports, communicating with our transportation teams, and assisting the CX team with any overflow that they need assistance with. The goal is to provide the CX Solution Specialist with timely support.

Requirements

• Previous food service distribution customer service and/or call center experience preferred.
• Must be a team player with a positive attitude.
• Excellent verbal, telephone, and written communication skills. Emails must always include a professional format.
• Data entry and 10-key experience required.
• Self-motivated, professional, goal oriented and able to handle multiple tasks.
• Must have a sense of urgency and be able to work under pressure.
• Candidate must have general computer knowledge of Microsoft Windows (Word, Excel, and Outlook) with the ability to quickly learn new software programs.
• Willingness to learn and adapt to a CX Representative, if needed.

Responsibilities

• Assist with CX Representative overflow, including but not limited to, order modifications, credits, data entry, etc.
• Processing credits and product complaints through CRM.
• Communication with delivery drivers.
• Sending daily reports to transportation on orders that are not routed, along with RA pickups needed for the next day.
• Sending add-on and cancel communication to the warehouse for next day orders.
• Working with purchasing on intercompany transfers.
• Processing Will Call and Employee orders for all departments.
• Roll up data for CX Management team, when needed.
• Assist with company functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED