Customer Experience & Administrative Coordinator
About The Position
American Bathroom Remodelers is seeking a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to support customers and work with sales, marketing, operations, and administrative teams. The role helps keep appointments, schedules, leads, and day-to-day tasks moving. It requires adapting as priorities and processes change and learning new systems quickly. The coordinator communicates with customers, follows up with leads, manages appointments and Design Coordinator calendars, maintains accurate CRM records, and assists with administrative and marketing work. They also help resolve scheduling or communication issues and learn and troubleshoot software, platforms, and internal systems.
Requirements
- Friendly, confident, and professional phone manner.
- Highly organized and detail-oriented.
- Dependable, with strong follow-through.
- Comfortable juggling multiple priorities.
- Proactive and willing to help where needed.
- Technologically proficient and able to learn new software and systems quickly.
- Comfortable using CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications.
- Resourceful when troubleshooting unfamiliar systems or processes.
- Able to learn new technology without constant step-by-step direction.
- Takes ownership and helps keep work moving.
Nice To Haves
- Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful but not required.
Responsibilities
- Answer incoming calls and communicate with customers by phone, text, and email.
- Follow up with new and existing leads.
- Schedule, confirm, reschedule, and manage customer appointments.
- Coordinate calendars for Design Coordinators.
- Maintain accurate CRM records, notes, and lead information.
- Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
- Support marketing through basic social media, research, lead tracking, and projects.
- Help identify and resolve scheduling or communication issues.
- Learn, use, and troubleshoot new software, platforms, and internal systems.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
