Customer Experience Coordinator

TJX • Buena Park, CA

13d • Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs while leading by example through customer engagement and maintaining a clean, organized store. The Coordinator creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality.

The role includes training and mentoring Associates on front-end principles, coaching them on personalizing customer interactions and promoting loyalty programs, and coordinating register assignments, POS coverage, and breaks. The Coordinator addresses customer concerns promptly, ensures Associates follow the store plan, communicates priorities and progress, and partners with Management on training needs. The position also supports compliance, credit and loyalty programs, shrink reduction, and workplace safety. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and role-model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
• Engage and interact with customers and maintain a clean, organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
• Assign registers, respond to POS coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to the store plan and prioritize as needed.
• Communicate priorities and progress accurately and effectively with Management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Open-door policy and supportive work environment
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed