Customer Experience Coordinator

TJX•Morrisville, VT

12d•Onsite

About The Position

The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. They train and mentor Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role assigns registers, supports point-of-sale coverage, coordinates Associate breaks, and promptly addresses customer concerns. The Coordinator ensures Associates complete tasks according to the store plan, communicates priorities and progress effectively, gives and accepts recognition and constructive feedback, and partners with Management on training needs. The role also supports compliance with labor laws and company policies, promotes credit and loyalty programs, contributes to shrink-reduction goals, and promotes a safe environment. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage with customers, maintain a clean and organized store, and model outstanding customer service.
Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Promptly address customer concerns and issues to ensure a positive customer experience.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.