Customer Experience Coordinator

TJX•Norman, OK

13d•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role leads by example through engaging with customers and maintaining a clean, organized store, while modeling outstanding customer service and fostering a positive internal and external customer experience. The Coordinator trains and mentors Associates on front-end principles and how to personalize customer interactions while promoting loyalty programs. The role assigns registers, responds to point-of-sale coverage needs, coordinates Associate breaks, addresses customer concerns, and ensures tasks are completed according to the store plan. It also communicates priorities and progress, partners with Management on training needs, and supports compliance, safety, and store shrink-reduction efforts.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Lead by example by engaging with customers and maintaining a clean and organized store.
Model outstanding customer service and create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks according to the store plan and prioritize as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account for those meeting service or hours requirements
Health care flexible spending account for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts for those meeting service or hours requirements
Scholarship program for those meeting service or hours requirements
Adoption assistance for those meeting service or hours requirements
Competitive salary and benefits package