Customer Experience & Administrative Coordinator

Luxury Bath Technologies • National City, CA

1d • $25 - $30 • Onsite

About The Position

American Bathroom Remodelers is seeking a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to support customers and work closely with sales, marketing, operations, and administrative teams. The role helps keep appointments, schedules, leads, and daily tasks moving. It requires adapting as priorities and processes change, learning new systems quickly, and taking ownership across a range of customer service and administrative activities. The position is in-office in San Diego, California. Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful but not required.

Requirements

• Friendly, confident, and professional telephone manner.
• Highly organized and detail-oriented.
• Dependable, with strong follow-through.
• Comfortable juggling multiple priorities.
• Proactive and willing to help where needed.
• Technologically proficient and able to learn new software and systems quickly.
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications.
• Resourceful when troubleshooting unfamiliar systems or processes.
• Able to learn new technology without constant step-by-step direction.
• Takes ownership and helps keep work moving.

Nice To Haves

• Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for Design Coordinators.
• Maintain accurate CRM records, notes, and lead information.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot software, platforms, and internal systems.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed