Customer Experience & Administrative Coordinator
About The Position
American Bathroom Remodelers is seeking a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to support customers and collaborate with sales, marketing, operations, and administrative teams. The role helps keep appointments, schedules, leads, and day-to-day tasks moving. It calls for someone comfortable taking on varied responsibilities, learning new systems quickly, and adapting as priorities and processes change. The position is in-office in San Diego, California. The coordinator communicates with customers, follows up on leads, manages appointments and calendars, maintains accurate CRM records, and assists with administrative and marketing work. They also help resolve scheduling and communication issues and learn, use, and troubleshoot software and internal systems. Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful but not required. Applicants are asked to submit a resume and a short introduction describing themselves, their working style, technology and business-software experience, and what they seek in their next position.
Requirements
- Friendly, confident, and professional phone manner.
- Highly organized and detail-oriented.
- Dependable, with strong follow-through.
- Comfortable juggling multiple priorities.
- Proactive and willing to help where needed.
- Technologically proficient and able to learn new software and systems quickly.
- Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications.
- Resourceful when troubleshooting unfamiliar systems or processes.
- Able to learn new technology without constant step-by-step direction.
- Takes ownership and helps keep work moving.
Nice To Haves
- Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience.
Responsibilities
- Answer incoming calls and communicate with customers by phone, text, and email.
- Follow up with new and existing leads.
- Schedule, confirm, reschedule, and manage customer appointments.
- Coordinate calendars for Design Coordinators.
- Maintain accurate CRM records, notes, and lead information.
- Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
- Support marketing with basic social media, research, lead tracking, and projects.
- Help identify and resolve scheduling or communication issues.
- Learn, use, and troubleshoot new software, platforms, and internal systems.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
