Customer Experience & Administrative Coordinator

Luxury Bath Technologies • El Cajon, CA

1d • $25 - $30 • Onsite

About The Position

American Bathroom Remodelers is seeking a dependable, organized, technologically proficient Customer Experience & Administrative Coordinator to support customers and work with sales, marketing, operations, and administrative teams. The role helps keep appointments, schedules, leads, and day-to-day tasks moving. It requires adaptability, comfort with multiple priorities, and the ability to learn new systems as processes change. The position is in-office in San Diego, California. Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful but not required.

Requirements

• Friendly, confident, and professional phone manner.
• Highly organized and detail-oriented.
• Dependable, with strong follow-through.
• Comfortable juggling multiple priorities.
• Proactive and willing to help where needed.
• Technologically proficient and able to learn new software and systems quickly.
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications.
• Resourceful when troubleshooting unfamiliar systems or processes.
• Able to learn new technology without constant step-by-step direction.
• Takes ownership and helps keep work moving.

Nice To Haves

• Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage customer appointments.
• Coordinate calendars for Design Coordinators.
• Keep CRM records, notes, and lead information accurate.
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media, research, lead tracking, and projects.
• Help identify and resolve scheduling or communication issues.
• Learn, use, and troubleshoot new software, platforms, and internal systems.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed