Customer Engineer - Cleveland, OH

Vertiv•Cleveland, OH

11h•$64,032 - $80,075•Onsite

About The Position

The Customer Engineer (CE) performs installation, commissioning, scheduled maintenance, and emergency service on Vertiv small-to-large uninterruptible power supply (UPS), power distribution, other power products, and battery systems. Work is performed according to the employee’s classroom and on-the-job training, under direct supervision or independently as training permits. The role requires establishing and maintaining excellent rapport and collaboration with customers, coworkers, sales representatives, and others. The position involves field travel, customer support on site and by phone, safety-sensitive work, and timely completion of service and administrative documentation. The engineer may work flexible schedules, including weekends, evenings, and holidays, and may have on-call responsibilities. The role requires a valid driver’s license and successful completion of pre-employment drug, background, and motor vehicle record checks. Vertiv describes itself as a provider of mission-critical infrastructure technologies and services for data centers, communication networks, and commercial and industrial environments. The company employs around 34,000 people and operates in more than 130 countries. The Cleveland locality salary range is $64,032–$80,075 per year. The role is eligible for a benefits program that includes medical, dental, vision, PTO, and 401(k); additional compensation opportunities may apply depending on the role and individual offer.

Requirements

At least one of the following experience/education paths: ASEET or AMEET credential or progress toward one; four or more years of military experience in a related technical field; or two or more years of relevant industry experience.
Professional and respectful written and verbal communication skills.
Ability to manage time by prioritizing and balancing technical and administrative tasks.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, including procedures and product manuals.
Ability to perform elementary fix/repair techniques and service tasks under directed supervision.
Efficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Valid driver’s license.
Ability to travel and work flexible schedules that may include weekends, evenings, and holidays; on-call responsibilities may apply.
Successful completion of a pre-employment drug test, background check, and motor vehicle records check.
Ability to perform the physical requirements of the role, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.

Nice To Haves

ASEET or AMEET credential, or progress toward one.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures.
Work under direct supervision or independently as permitted by completed training.
Provide on-site and telephone assistance to customers.
Communicate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
Work safely according to published guidelines, company policies, and applicable customer-site safety requirements; use required PPE and follow fatigue management policy.
Operate and maintain the company vehicle in accordance with local laws and company policy.
Complete required safety training on time and report work-related accidents or injuries within eight hours.
Complete accurate and timely administrative work, including timecards, expense and mileage reports, service request task closure, and service reports.
Maintain individual inventory, perform cycle counts, and care for company property, including vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and attend customer meetings as required.
Complete scheduled maintenance documentation and provide it to the customer and local office after each assignment.
Work toward first-time fixes and maintain customer satisfaction rates according to company guidelines.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
Maintain productive utilization, meet on-site response-time requirements, and comply with company dress code and safety regulations.
Follow company startup and escalation processes and maintain adequate internal communication.
Evaluate site conditions, including environmental temperature and general operating conditions.
Use written technical documentation, such as procedures and product manuals, to perform service tasks.
Use elementary repair techniques and complete service tasks to return equipment to operating condition under directed supervision.
Summarize and report work performed in written and verbal form.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE)
Other tools of the trade
401(k)
Profit sharing
Generous PTO/vacation plan
Medical insurance
Vision insurance
Dental insurance
Technical and leadership development
Technical training at a Training Academy or Regional Training Center
24/7 technical and factory support
Technical online libraries of product documentation, work instructions, and troubleshooting guides