Field Service Engineer - Cleveland, OH

Danaher•Cleveland, OH

6d•Remote

About The Position

The Field Service Engineer maintains, installs, and repairs instrumentation at internal and external customer sites, including strategic accounts. The role works independently to resolve assigned customer and technical issues and mentors and develops less experienced staff members. It reports to the District Service Manager and is part of the Field Technical Service organization. The position is eligible for remote work from home and covers a region described in the posting as North Carolina and surrounding areas, although the title identifies Cleveland, Ohio. The engineer performs installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation; performs qualification services and customer training; supports customer satisfaction at strategic accounts; and completes service administration such as logging activities, expense reporting, and inventory. The role may require up to 50% overnight domestic or international travel and involves physical activity and exposure to seasonal weather. The hourly range is $36.00–$39.00, with eligibility for bonus or incentive pay.

Requirements

Associate’s degree (A.S./A.A.S.) or bachelor’s degree (B.S./B.A.) in life sciences, chemistry, engineering, or equivalent experience, such as military certificates in electronics or avionics.
LCMS and/or capillary electrophoresis experience is required.
Prior experience using and/or servicing mass spectrometry or scientific instrumentation.
Meet vendor credentialing requirements.
Ability to travel domestically and internationally by vehicle or airplane; up to 50% overnight travel may be required.
Valid driver’s license with an acceptable driving record.
Ability and willingness to lift up to 50 pounds and to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.

Nice To Haves

Ability to troubleshoot and follow problem-solving procedures.
Experience with electrical and electromechanical technology and following required safety protocols.

Responsibilities

Install, repair, and maintain instrumentation at internal and external customer sites, including strategic accounts.
Independently resolve assigned customer and technical issues.
Perform high-quality installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation.
Perform qualification services and customer training.
Support customer satisfaction at strategic accounts.
Complete administrative duties, including logging service activities, expense reporting, and inventory.
Mentor and develop less experienced staff members.