Sr. Field Service Technician - Cleveland, OH

Signode•Cleveland, OH

14h•$33 - $40•Onsite

About The Position

Signode is seeking a Sr. Field Service Technician to install, service, and provide training for general-purpose equipment and industrial and customer-specific application machines. The role includes scheduled and on-demand service, equipment troubleshooting and repair, installations, upgrades, retrofits, and preventive maintenance. The technician provides technical support and training to Signode technicians and customers, documents service activity, communicates with customers and internal stakeholders, and identifies opportunities for equipment upgrades and retrofits. The candidate must be based in the Akron/Cleveland, Ohio area. The position requires daily travel by automobile, frequent overnight stays, and typically 1 to 6 hours of driving on a given day. The technician works in the field and follows applicable safety regulations and protocols.

Requirements

High school degree; technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Ability to travel daily by automobile, with frequent overnight stays.
Must be based in the Akron/Cleveland, Ohio area.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform duties in accordance with safety regulations and protocols and complete required safety training on time.
Document daily service activities and expenses accurately and promptly in the appropriate system.
Identify complex customer or machine problems, assess options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor scheduled service calls for accuracy and completion.
Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions; perform preventive maintenance, disassemble units, and replace defective parts.
Adjust equipment and test it for proper operation.
Coordinate pre-installation meetings with customers, review installation procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment under supervision.
Report potential unsafe conditions and follow up with suggested solutions.
Maintain customer relationships by explaining product failures, problems, and recommended corrective actions professionally.
Communicate essential information promptly to customers, management, engineering, and other key stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on appropriate inventory sourcing levels and parts for assigned equipment.