Field Service Engineer - Cleveland, OH
About The Position
The Field Service Engineer maintains, installs, and repairs instrumentation at internal and external customer sites, including strategic accounts. The role works independently to resolve assigned customer and technical issues and mentors and develops less experienced staff. It is part of SCIEX’s Field Technical Service organization and reports to the District Service Manager. The position is eligible for remote work from home and covers a regional service area. The engineer performs installation, repair, maintenance, qualification services, and customer training for mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation. The role is also responsible for customer satisfaction at strategic accounts and for administrative tasks such as recording service activities, submitting expense reports, and managing inventory. Domestic and international travel by vehicle or airplane may be required, including up to 50% overnight travel.
Requirements
- Associate’s degree (A.S./A.A.S.) or bachelor’s degree (B.S./B.A.) in life sciences, chemistry, engineering, or equivalent experience, such as military certificates in electronics or avionics.
- LCMS and/or capillary electrophoresis experience, including prior experience using and/or servicing mass spectrometry or scientific instrumentation.
- Meet vendor credentialing requirements.
- Ability to travel domestically and internationally by vehicle or airplane; up to 50% overnight travel may be required.
- Valid driver’s license with an acceptable driving record.
- Ability and willingness to lift up to 50 pounds and to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist.
Nice To Haves
- Ability to troubleshoot and follow problem-solving procedures.
- Experience with electrical and electromechanical technology and following required safety protocols.
Responsibilities
- Install, repair, and maintain instrumentation at internal and external customer sites, including strategic accounts.
- Resolve assigned customer and technical issues independently.
- Mentor and develop less experienced staff members.
- Perform qualification services and customer training.
- Maintain customer satisfaction at strategic accounts.
- Complete administrative duties, including logging service activities, expense reporting, and inventory management.
Benefits
- Paid time off.
- Medical, dental, and vision insurance.
- 401(k).
- Bonus/incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
