Garage Attendant - Cleveland, OH

LAZ Parking Midwest•Cleveland, OH

6d•Onsite

About The Position

LAZ Parking is hiring a Garage Attendant in downtown Cleveland. The attendant is an important representative of the company and is often the first person customers see when they arrive and the last person they see when they leave. The role calls for a welcoming, professional demeanor and a strong focus on customer service. The listed pay rate is $14 per hour.

Requirements

Driver's license held for at least two years.
Experience working in a customer service environment.
Strong customer service skills.
Ability to address challenges and help others overcome them with persistence.
Ability to work independently and multitask.
Ability to communicate professionally and effectively with people at all organizational levels and with external customers and clientele.
Ability to interpret policies, procedures, and standard business practices.
Demonstrated urgency and timeliness.
Willingness to be flexible and work at multiple facility locations.
Ability to handle challenging and sometimes emotionally charged situations.
Ability to speak, read, and comprehend English.
Ability to make decisions independently and remain firm in decisions.
Ability to lift, push, and pull at least 25 pounds.
Ability to stand, walk, and run for extended periods (95–100% of the shift); sitting is not allowed.
Ability to bend, stoop, squat, and lift frequently throughout a shift.

Responsibilities

Greet customers, use their names where appropriate, respond promptly to correspondence and problems, and build rapport with the customer base.
Complete required paperwork and reports accurately and efficiently to account for collected parking revenues.
Assist customers in lobbies, lanes, and the parking office, and help direct traffic.
Promote positive customer relations through friendly, helpful, and consistently high-quality service.
Accept monthly and debit payments and process credit card payments.
Wear the correct LAZ Parking uniform and be on time and ready to work when scheduled.
Work independently or under supervision and follow supervisors' directions.
Ask people loitering on the property to leave or contact the non-emergency police number for support.
Help ensure the location is safe and address potential hazardous conditions.
Perform other related duties as assigned.