Customer Engineer Manager III
About The Position
Applied Materials is seeking a Customer Engineer Manager III to lead customer engineering activities in a district in Manassas, Virginia. The role manages customer relationships and customer engineers, coordinates customer support and system installations, and oversees district planning and financial performance. The manager serves as a key interface with Product Divisions and works with District Sales Engineering, CSD Management, Sales, and Field Engineering to support customers and system sales. The position requires understanding and compliance with Applied Materials’ global Standards of Business Conduct and demonstrating the company’s core values through the highest level of ethical conduct. It is a full-time regular position with approximately 10% travel and relocation eligibility.
Requirements
- Understanding of and compliance with Applied Materials’ global Standards of Business Conduct.
- Ability to analyze issues and data by reviewing relevant factors.
- Ability to provide direction to employees under established policies and management guidance and administer policies affecting subordinate employees.
- Ability to exercise judgment within defined procedures and policies to determine appropriate action.
- Ability to gain cooperation from others and present technical information concerning specific projects or schedules.
Responsibilities
- Develop and maintain relationships with relevant customer contacts at all levels in the district, including through regular customer visits.
- Manage, coach, and direct customer engineers in the district, including salary and career planning, corrective actions, objective setting, performance appraisals, and employee updates.
- Initiate reports necessary for the business and serve as the primary interface with Product Divisions for technical support, training, spares, and reliability.
- Monitor the CSD Award Program and its quarterly results, including elections and announcements.
- Monitor the mentor program to ensure every new engineer has a defined mentor.
- Execute the escalation procedure.
- Plan accounts with the District Sales Engineer and provide system-sales support plans to CSD Management, Sales, and Field Engineering.
- Manage the district’s financial forecast and cost efficiency, with performance measured by financial results.
- Oversee system installation planning, reporting, and execution, including pre-facility meetings, start-up meetings, and identification of process support.
- Manage the RMA procedure and evaluate engineers’ effectiveness.
- Ensure accuracy, understanding, and updates of Customer Engineer hours tracking; personally cross-check and sign off, measure customer engineers, and take corrective action when necessary.
- Comply with Applied Materials’ global Standards of Business Conduct and demonstrate the company’s core values through ethical conduct.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program
- Potential eligibility for a stock award program
- Relocation eligibility
- Supportive work culture encouraging learning, development, and career growth
- Programs and support for employee health, wellbeing, and personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
