Customer Engineer III (C3)

Applied Materials • Bloomington, MN

3d • $37 - $51 • Onsite

About The Position

Applied Materials is hiring a Customer Engineer III to serve as a direct liaison with customers and collaborate on installing, maintaining, and upgrading equipment. The role uses digital analytics and basic diagnostic techniques to troubleshoot technical issues, and performs preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. The position coordinates and communicates directly with customers to support smooth operations and excellent service.

The engineer performs standard Tier I service activities independently and standard Tier II activities with assistance, completes routine preventive maintenance within established timeframes, and carries out quality repairs. The role responds to fab issues, verifies equipment operational quality, assists senior engineers, and works to resolve technical problems using training, documentation, diagnostic techniques, and test equipment. The engineer takes responsibility for customer satisfaction within the assigned work area, coordinates support plans with customer management, follows best-known methods and intellectual property guidelines, and consistently complies with safety procedures. The role has no supervisory responsibilities and manages its own workload under regular but moderate supervision and guidance.

Requirements

• Established skills to perform a range of day-to-day activities.
• Ability to recognize and solve typical problems in the work area without supervisory approval, selecting solutions from established options.
• Ability to use communication skills to exchange information.
• Ability to manage own workload and provide quality services or information while following standardized procedures and practices.

Responsibilities

• Perform standard Tier I service activities independently and standard Tier II service activities with assistance.
• Perform routine preventive maintenance within established timeframes and complete quality repairs.
• Respond to fab issues by communicating with other engineers and participating in escalation conference calls.
• Participate in projects that may reduce costs and increase uptime.
• Verify the operational quality of system equipment and assist senior engineers as needed.
• Apply diagnostic techniques, documentation, and test equipment to diagnose and resolve technical problems, with assistance from senior engineers as needed.
• Use training and experience to identify process-, software-, or hardware-related system problems.
• Follow best-known methods and use knowledge management systems while adhering to intellectual property guidelines.
• Take responsibility for complete customer satisfaction within the assigned work area and help plan, communicate, and coordinate support plans with customer management.
• Comply with safety procedures and consistently demonstrate safety as a value.
• Install, maintain, and upgrade customer equipment and perform preventive and corrective maintenance on relevant systems.

Benefits

• Comprehensive benefits package.
• Potential eligibility for a bonus program and stock award program, as applicable.
• Supportive work culture and programs that encourage personal and professional growth and employee health and wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed