Customer Service Engineer III
About The Position
Work in a field-based, customer-facing role installing, troubleshooting, servicing, maintaining, and repairing Siemens Healthcare imaging equipment at customer sites. Support Computed Tomography (CT), Magnetic Resonance Imaging (MRI), and X-Ray modalities. Provide timely and effective repairs and adequate operator training to ensure optimal system performance and superior customer satisfaction. Manage territory financial performance, including revenue generation, expense control, and inventory management. Ensure tool and test equipment expiration dates are managed, prevent overdue calibration equipment from being used or maintained in the field, and document tool and test equipment usage on eFSR. Establish and maintain proper business relationships with customers and peers, complete administrative duties accurately, and mentor other Customer Service Engineers on competencies and responsibilities. The role requires 100% travel to customer sites in Southern Nevada; remote work is permitted from Southern Nevada.
Requirements
- Bachelor’s degree in Biomedical Engineering, Computer Technology, Engineering Technology, Electrical Engineering, or a related field.
- Five years of experience in the job offered, or as a Field Service Technician, Electronics Technician, Medical Technologist, Biomedical Engineer, or a related occupation.
- Five years of experience performing service, preventive maintenance, and modifications on medical imaging equipment at customer sites with minimal supervision.
- Five years of experience establishing and maintaining proper business relationships with customers and peers.
- Five years of experience using electronic and mechanical test equipment.
- Five years of experience testing, repairing, and maintaining capital medical equipment.
- Five years of experience with network applications and tools such as eVO, mButler, MS Office applications, Concur, or the NAM Customer Service website-Engineer tools.
- Five years of experience locating, reading, and understanding documents for installation, setup, repair, troubleshooting, schematics, block diagrams, and functional descriptions.
- Five years of experience with electronics, hydraulic, and pneumatic systems.
- Valid driver’s license and good driving record.
- Ability to travel 100% to customer sites in Southern Nevada.
Responsibilities
- Install, troubleshoot, service, maintain, and repair Siemens Healthcare imaging equipment at customer sites.
- Support CT, MRI, and X-Ray modalities.
- Deliver timely and effective repairs and train operators to ensure optimal system performance and customer satisfaction.
- Manage territory financial performance, including revenue generation, expense control, and inventory management, meeting or exceeding budget.
- Manage tool and test equipment expiration dates and ensure overdue calibration test equipment is not used or maintained in the field.
- Document tool and test equipment usage on eFSR.
- Establish and maintain proper business relationships with customers and peers.
- Perform administrative duties accurately.
- Mentor other Customer Service Engineers on competencies and responsibilities.
- Travel 100% to customer sites in Southern Nevada.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
