Customer Service Associate III

Texas A&M University System • Laredo, TX

5d • Onsite

About The Position

The Customer Service Associate III works under general supervision to provide general information, administrative support, and customer service to multiple departments, programs, or offices. The role oversees service-area activities, serves as an information resource, supports policy and procedure adherence, manages records, and helps improve administrative processes and service delivery. It also resolves customer concerns, maintains customer or order information, conducts accuracy audits, and prepares documents and reports. The position requires on-campus, face-to-face interactions and regular attendance at the workplace. Evening and weekend work may be required.

Requirements

• High school diploma.
• Five years of related experience; an equivalent combination of education and experience may be considered.
• Knowledge of word-processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer-service skills and attention to detail.
• Ability to work on campus and attend face-to-face interactions, maintaining a regular workplace schedule.
• Evening and weekend work may be required.

Nice To Haves

• Bachelor’s degree preferred.
• Experience providing responsible office or secretarial support in a higher education setting.
• Advanced knowledge of word-processing, spreadsheet, and database applications, particularly Microsoft Office tools.
• Bilingual English-Spanish.
• One to two years of customer-service experience.
• Experience working with sensitive or confidential information.

Responsibilities

• Supervise daily service-area activities and provide training and advice to other support personnel.
• Serve as an information resource for the department or office.
• Ensure adherence to departmental policies and procedures and assist in developing office procedures.
• Oversee records management and service delivery.
• Recommend process improvements or administrative changes.
• Resolve customer problems and complaints.
• Add, verify, retrieve, and change customer or order information, and conduct periodic accuracy audits.
• Compile data to prepare correspondence, forms, reports, and other documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED