Customer Service Associate III

Texas A&M•Laredo, TX

3d•Onsite

About The Position

The Customer Service Associate III, under general supervision, provides general information, administrative support, and customer service to multiple departments, programs, or offices. The role oversees service delivery and daily service-area activities, provides training and advice to support personnel, and serves as an information resource. It helps ensure adherence to office policies and procedures, supports the development of procedures, oversees records management, and recommends process improvements or administrative changes. The position also resolves customer problems and complaints, maintains and audits customer or order information, and compiles data for correspondence, forms, reports, and other documents. Other duties may be assigned. This position is in the Bursar’s Office at Texas A&M International University in Laredo, Texas. It requires on-campus, face-to-face interactions and regular attendance on campus and in the workplace. Evening and weekend work may be required. The work is performed in a general office environment.

Requirements

High school diploma.
Five years of related experience; an equivalent combination of education and experience may be considered.
Knowledge of word-processing, spreadsheet, and database applications.
Ability to multitask and work cooperatively with others.
Strong verbal and written communication skills.
Strong customer-service skills and attention to detail.

Nice To Haves

Bachelor’s degree.
Experience providing responsible office or secretarial support and assistance in a higher-education setting.
Advanced knowledge of word-processing, spreadsheet, and database applications, particularly Microsoft Office tools.
Bilingual English-Spanish ability.
One to two years of customer-service experience.
Experience working with sensitive or confidential information.

Responsibilities

Supervise daily service-area activities.
Provide training and advice to other support personnel.
Serve as an information resource for the department or office.
Ensure adherence to departmental or office policies and procedures and assist in developing office procedures.
Oversee records management.
Recommend process improvements or administrative changes.
Oversee service delivery for the department or office.
Resolve customer problems and complaints.
Add, verify, retrieve, and change customer or order information, and conduct periodic accuracy audits.
Compile data to prepare correspondence, forms, reports, and other documents.