Customer Engineer III (C3)

Applied Materials•Bloomington, MN

About The Position

Applied Materials is a global leader in materials science and engineering solutions used in semiconductor chips and advanced displays. Customer Engineers serve as a direct liaison with customers, collaborating to install, maintain, and upgrade equipment. They use digital analytics and basic diagnostic techniques to troubleshoot technical issues and perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. The role involves direct customer coordination and communication to support smooth operations and provide excellent service. The position performs standard Tier I service activities independently and standard Tier II activities with assistance, carries out routine preventative maintenance, completes quality repairs, and helps resolve fab issues. The Customer Engineer works with other engineers and customers, assists senior engineers, follows safety and intellectual property procedures, and takes responsibility for customer satisfaction within the assigned work area. The role receives regular, moderate supervision and has no supervisory responsibilities.

Responsibilities

Perform standard service activities through Tier I independently and standard Tier II activities with assistance.
Perform routine preventative maintenance within established timeframes and complete quality repairs.
Respond to fab issues by communicating with other engineers and participating in escalation conference calls.
Participate in projects to reduce costs and increase equipment uptime.
Verify the operational quality of system equipment.
Assist senior engineers as needed.
Apply diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
Diagnose and resolve technical problems, including identifying some process-, software-, or hardware-related system problems.
Strive to perform best-known methods (BKMs), use knowledge management systems, and follow intellectual property guidelines.
Take responsibility for complete customer satisfaction within the assigned work area.
Assist in planning, communicating, and coordinating support plans with customer management.
Comply with safety procedures and consistently demonstrate safety as a value.
Install, maintain, and upgrade customer equipment, and perform preventative and corrective maintenance on relevant systems.
Coordinate and communicate directly with customers.