Customer Engineer I - Electrical - UPS - Columbia, SC

Vertiv•Columbia, SC

About The Position

Vertiv is hiring a Customer Engineer responsible for installing, commissioning, and providing scheduled and emergency service for small to large UPS systems, power distribution units, other power products, and battery system products rated 2–120KVA. Work is performed commensurate with classroom and on-the-job training. The engineer is expected to build and maintain effective working relationships with customers, coworkers, sales representatives, and others. The role involves customer assistance on site and by phone, technical and administrative work, safety and company-policy compliance, equipment and inventory stewardship, and efforts to meet customer satisfaction, productivity, and response-time expectations. Travel is required, and schedules may be flexible to include weekends, evenings, and holidays. Candidates must have a valid driver’s license and pass pre-employment drug, background, and motor vehicle records checks. The job has physical requirements including lifting up to 50 pounds regularly and up to 75 pounds occasionally.

Requirements

At least one of the following experience or education paths: 4+ years of military experience in a related technical field, 2+ years of relevant industry experience, or ASEET/AMEET or progress toward one (the degree path is identified as preferred).
Professional and respectful written and verbal communication skills.
Ability to prioritize and balance technical and administrative tasks and manage time effectively.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
Basic site-evaluation skills, including assessment of environmental temperature and general operating conditions.
Familiarity with electrical/electronic test equipment and fundamentals.
Ability to follow written technical documentation, including procedures and product manuals.
Ability to use elementary repair techniques and complete service tasks under directed supervision, returning equipment to operating condition.
Ability to summarize and report work performed in written and verbal form.
Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
Valid driver’s license.
Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
Legally authorized to work in the United States; the company does not provide sponsorship.
Ability to meet the role’s physical demands, including regularly lifting up to 50 pounds and occasionally up to 75 pounds.

Nice To Haves

ASEET or AMEET, or progress toward one.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures, working under direct supervision or independently as training allows.
Provide on-site and telephone assistance to customers and communicate technical or procedural issues to Technical Support.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, field change notices, and service tips.
Follow safety guidelines, wear required PPE, maintain and operate the company vehicle according to law and policy, complete required safety training, and report work-related accidents or injuries within 24 hours.
Complete administrative work accurately and on time, including timecards, expense and mileage reports, service-request closure, and service reports.
Maintain individual inventory and perform cycle counts; care for company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and submit scheduled-maintenance documentation to the customer and local office.
Work toward first-time fixes and customer satisfaction, and attend customer meetings as required.
Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and promptly.
Evaluate sites and equipment for appropriate billing status, maintain productive utilization, meet customer response-time requirements, and comply with startup and escalation procedures.
Maintain adequate internal communications and comply with the company dress code and safety regulations.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE)
Other tools of the trade
401(k)
Profit sharing
Generous PTO/vacation plan
Medical insurance
Vision insurance
Dental insurance
Technical training at a Training Academy or Regional Training Center
24/7 technical and factory support
Technical online libraries of product documentation, work instructions, and troubleshooting guides