Customer Engineer I - Electrical - UPS - Columbia, SC

Vertiv Group • Columbia, SC

3d

About The Position

The Customer Engineer is responsible for installing, commissioning, and providing scheduled and emergency service for Vertiv small to large UPS systems, power distribution units and other power products, and battery system products rated 2–120 KVA. Work is performed in line with appropriate classroom and on-the-job training. The role may be performed under direct supervision or independently after training is completed. The engineer provides on-site and phone assistance, collaborates with Technical Support on technical or procedural issues, and implements Field Change Notices according to published guidelines.

The position requires professional, collaborative relationships with customers, coworkers, sales representatives, suppliers, and other relevant parties. The engineer is expected to deliver safe, efficient service; complete accurate administrative and maintenance documentation; manage inventory and company property; meet response-time and productivity requirements; and work toward first-time fixes and customer satisfaction. Travel is required, and schedules may include weekends, evenings, and holidays.

Requirements

• A valid driver’s license.
• Experience in one or more of the following: ASEET or AMEET qualification or progress toward one; at least 4 years of military experience in a related technical field; or at least 2 years of relevant industry experience.
• Professional and respectful written and verbal communication skills.
• Ability to prioritize and balance technical and administrative tasks effectively.
• Ability to collaborate with peers, customers, suppliers, and leadership.
• Ability to complete administrative tasks such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
• Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to follow written technical documentation, procedures, and product manuals.
• Ability to perform elementary fix and repair techniques under directed supervision and complete service tasks under directed supervision.
• Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Ability to meet the physical requirements of the role, including regularly standing, walking, handling tools or components, reaching, stooping, kneeling, crouching, or crawling; frequently sitting and climbing or balancing; and consistently lifting up to 50 pounds and occasionally up to 75 pounds.
• Ability to successfully pass a pre-employment drug test, background check, and motor vehicle records check.
• Legal authorization to work in the United States; employment visa sponsorship is not provided.

Nice To Haves

• ASEET or AMEET qualification, or progress toward one.
• At least 4 years of military experience in a related technical field.
• At least 2 years of relevant industry experience.

Responsibilities

• Perform assigned service tasks in accordance with company policies and procedures.
• Work under direct supervision or independently, depending on training completion.
• Provide on-site and phone assistance to customers.
• Communicate with Technical Support about technical or procedural issues.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
• Follow safety guidelines, wear required PPE, comply with applicable customer-site safety requirements, and report work-related accidents or injuries within 24 hours.
• Operate and maintain the company vehicle in accordance with local laws and company policy.
• Complete timecards, expense and mileage reports, service request task closures, service reports, and other administrative work accurately and on time.
• Maintain individual inventory, perform cycle counts, and care for company property such as vehicles, credit cards, PPE, test equipment, and laptops.
• Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and deliver maintenance documentation to the customer and local office after assignments.
• Work to provide customers with a first-time fix and maintain customer satisfaction rates according to company guidelines.
• Maximize productivity by combining service opportunities and completing technical and administrative work efficiently and on time.
• Make technical and commercial decisions under pressure and evaluate sites and equipment for billing status.
• Meet productivity and utilization targets, on-site response-time requirements, dress code, safety regulations, and company startup and escalation procedures.
• Maintain adequate internal communications and attend customer meetings as required.
• Evaluate basic site conditions, including environmental temperature and general operating conditions.
• Follow technical documentation and product manuals to perform service tasks, use basic repair techniques under directed supervision, and return units to operating condition under directed supervision.
• Summarize and report work performed in written and verbal form.
• Complete required Vertiv safety training assignments on time.

Benefits

• Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
• 401(k).
• Profit sharing.
• Generous paid time off and vacation plan.
• Medical, vision, and dental benefits.
• Technical training at a training academy or regional training center, with immersive hands-on learning.
• Technical and leadership development.
• 24/7 technical and factory support and online product documentation, work instructions, and troubleshooting guides.
• Company-wide focus on work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed