Customer Engagement Representative

Gallagher Group • North Carolina, NC

1d

About The Position

eShepherd, Gallagher’s AgTech venture, is seeking a Customer Engagement Representative to support its growth in the US virtual fencing market. The role focuses on connecting with livestock producers, understanding their operations, and converting interest in eShepherd’s technology into qualified commercial opportunities. The representative works with inbound and outbound leads, researches and qualifies prospective customers, and demonstrates how virtual fencing can fit into their operations.

Working alongside the regional Business Development team, the representative builds trusted relationships with ranchers and producers, helps progress sales opportunities, and supports customers throughout the sales journey. The role also monitors market trends and competitor activity to inform sales approaches. Responsibilities span lead generation and follow-up, product demonstrations, CRM and pipeline management, sales performance tracking, support for negotiation and close, and transition from sales into onboarding.

Requirements

• Sales experience in a solution-selling environment.
• Strong communication and relationship-building skills.
• A commercial, results-focused mindset.
• Confidence working independently in a fast-paced environment.
• Experience using CRM and sales tools.
• Ability to collaborate effectively across a wider team.

Nice To Haves

• Knowledge of AgTech solutions and/or a farming background.
• Strong interest in or knowledge of beef cattle grazing management.

Responsibilities

• Research, source, and qualify prospective customers.
• Engage leads through proactive conversations and follow-up.
• Understand ranchers’ needs, challenges, and commercial priorities.
• Deliver product demonstrations and represent eShepherd at events and presentations.
• Build trusted relationships and provide solutions aligned with customer requirements.
• Work with regional BDMs and CSR to develop and progress sales opportunities.
• Address customer questions and objections throughout the sales journey.
• Support negotiation and closing, and ensure a smooth transition from sales into onboarding.
• Maintain accurate lead and opportunity information in the CRM.
• Track conversion, pipeline growth, and revenue performance.
• Monitor market trends and competitor activity to inform sales approaches.

Benefits

• Competitive base salary of USD $80,000 to $95,000 plus up to 20% performance-based incentive.
• Medical, dental, and vision insurance.
• Life, accident, and disability insurance.
• 401(k).
• Employee assistance and wellness programs.
• Career growth opportunities as eShepherd scales globally.
• Tools and technology needed to succeed.
• Supportive, collaborative, and practical culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed