Customer Engagement Representative

Gallagher Group • North Carolina, NC

2d • $80,000 - $95,000

About The Position

eShepherd, Gallagher’s technology-focused AgTech start-up, is seeking a Customer Engagement Representative to support its growth in the US virtual fencing market. The role connects with livestock producers, learns about their operations, and turns interest in eShepherd’s virtual fencing technology into qualified commercial opportunities.

The representative works with inbound and outbound leads, researching and qualifying prospects, speaking with prospective customers, and demonstrating how virtual fencing could fit their operation. The role partners with regional Business Development Managers and customer service representatives to develop sales opportunities, address customer questions, support negotiation and closing, and ensure a smooth transition into onboarding. It also monitors market trends and competitor activity to inform sales approaches.

Requirements

• Sales experience in a solution-selling environment.
• Knowledge of AgTech solutions and/or a farming background.
• Strong interest in or knowledge of beef cattle grazing management.
• Strong communication and relationship-building skills.
• A commercial, results-focused mindset.
• Confidence working independently in a fast-paced environment.
• Experience using CRM and sales tools.
• Ability to collaborate effectively across a wider team.

Nice To Haves

• Knowledge of AgTech solutions and/or a farming background.
• Strong interest in or knowledge of beef cattle grazing management.

Responsibilities

• Research, source, and qualify prospective customers.
• Engage leads through proactive conversations and follow-up.
• Understand ranchers’ needs, challenges, and commercial priorities.
• Deliver product demonstrations and represent eShepherd at events and presentations.
• Build trusted relationships and provide solutions tailored to customer requirements.
• Work with regional Business Development Managers and customer service representatives to develop and progress sales opportunities.
• Address customer questions and objections throughout the sales journey.
• Support negotiation and closing, and ensure a smooth transition from sales into onboarding.
• Maintain accurate lead and opportunity information in the CRM.
• Track conversion, pipeline growth, and revenue performance.
• Monitor market trends and competitor activity to inform sales approaches.

Benefits

• Competitive base salary of USD $80,000 to $95,000 plus up to 20% performance-based incentive.
• Medical, dental, and vision coverage.
• Life, accident, and disability insurance.
• 401(k).
• Employee assistance and wellness programs.
• Career growth opportunities as eShepherd scales globally.
• Tools and technology needed to succeed.
• Supportive, collaborative, and practical culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed