Ryder's Customer Engagement Manager

Ryder Supply Chain Solutions • Hartford, CT

7d • $62,000 - $65,000 • Onsite

About The Position

Ryder's Customer Engagement Manager role puts you at the center of fleet management and supply chain solutions. This is a relationship-first sales position where your success is built on understanding your customers' businesses deeply, solving real problems, and growing accounts over time. This role was built for consultative sellers who thrive on autonomy, value long-term relationships over one-time transactions, and want the backing of a Fortune 500 brand.

Requirements

• Bachelor's degree in business, marketing, transportation, or equivalent experience
• At least 2 years of customer-facing sales experience
• At least 2 years of customer service or account management experience
• Proven negotiation and consultative selling skills
• Comfortable with contractual leasing concepts and pricing discussions
• Strong relationship builder who can engage stakeholders at multiple levels
• Self-directed with the ability to manage a portfolio independently

Responsibilities

• Own and grow a book of business with clear targets for revenue and profitability
• Develop and execute a sales penetration plan to expand Ryder's share of wallet within existing accounts
• Identify and present upsell opportunities across Ryder's full service portfolio -- including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services
• Build relationships with all buying influencers within your accounts, not just the primary contact
• Segment your account base by growth potential, retention priority, and risk -- and work each bucket strategically
• Serve as the go-to resource for your customers, ensuring contracted services are delivered and expectations are met
• Conduct regular account reviews and monitor customer satisfaction results
• Proactively identify and resolve issues before they escalate
• Educate customers on new services, policy changes, and best practices to help them get the most out of their Ryder relationship
• Facilitate smooth handoffs as accounts grow into more complex Ryder service tiers
• Develop a strong working knowledge of your customers' industries, operations, and goals
• Stay current on competitive alternatives in the market and use that knowledge to protect and grow your accounts
• Maintain accurate, up-to-date records in Ryder's CRM

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Commission
• Annual bonus
• Long-term incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior