Customer Engagement Manager FMS

Ryder Supply Chain Solutions•Norton, MA

5d•$60,000 - $75,000•Onsite

About The Position

The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).

Requirements

Sales skills, Required
Account Management skills, Required
Negotiation skills, Required
Contractual leasing, Required
Pricing, Required
Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
2 years or more experience providing service to customers., Required
2 years or more experience selling to customers., Required

Responsibilities

Attain or exceed assigned sales quotas and profit targets.
Maintain regular and consistent in person and virtual contact with customers to meet customer requirements.
Develop a sales penetration plan to expand Ryder’s wallet share.
Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
Present Ryder services and capabilities.
Develop relationships with all customer buying influencers.
Develop complete understanding of customers’ business, goals, and objectives.
Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
Serve as facilitator between customers and Ryder departments or Ryder vendors.
Ensure contracted services are delivered to customers.
Orchestrate the development of a productive working relationship with the customer.
Maintain appropriate customer contact.
Understand and manage customer satisfaction perception.
Conduct regularly scheduled customer reviews.
Monitor VOC results by account.
Develop knowledge base of competitive alternatives and identify share of wallet opportunities.
Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio.
Update CRM with relevant account specific details and interactions.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
Supply customer with information regarding operational performance.
Learn customers business & Operations.
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
Training and improvement of sales skills, industry knowledge and personal growth needs.
Performs other duties as assigned.