Customer Enablement Specialist – CuraScript SD

The Cigna Group • Lake Mary, FL

2d

About The Position

The Customer Enablement Specialist supports the end-to-end customer lifecycle, from initial onboarding and operational readiness through ongoing account management, maintenance, and customer growth initiatives. The position uses critical thinking, problem-solving, and project coordination to navigate customer requirements, manage competing priorities, and drive requests to completion. As a liaison between Sales and cross-functional business partners, the specialist helps deliver a seamless customer experience while identifying opportunities to simplify processes, improve efficiency, and strengthen operational performance.

The role coordinates customer requirements with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders. It also supports workflow enhancements, automation, and continuous improvement while maintaining accurate documentation and meeting service, quality, and performance expectations. For work performed at home occasionally or permanently, internet service must be cable broadband or fiber optic with speeds of at least 10 Mbps download and 5 Mbps upload.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in customer operations, sales administration, account management, project coordination, or a related field.
• Strong critical thinking, analytical reasoning, and independent problem-solving skills.
• Demonstrated ability to coordinate multiple activities, manage timelines, and drive work through completion.
• Excellent organizational, communication, and cross-functional collaboration skills.
• Ability to identify process improvement opportunities and adapt to evolving business needs.
• Proficiency in Microsoft Office and enterprise business systems.

Nice To Haves

• Bachelor’s degree.
• Experience in healthcare distribution, pharmaceutical operations, or a regulated business environment.
• Familiarity with SAP, SharePoint, workflow management, or project tracking tools.
• Experience supporting customer onboarding, operational transformation, or continuous improvement initiatives.

Responsibilities

• Coordinate customer onboarding, account maintenance, and ongoing enablement activities throughout the customer lifecycle.
• Manage assigned requests and initiatives from intake through completion, ensuring accuracy, timely execution, and clear accountability.
• Track milestones, dependencies, and outstanding requirements, and proactively address barriers to completion.
• Support strategic customer initiatives, account transitions, and operational readiness.
• Analyze customer needs, operational challenges, and process gaps to determine appropriate solutions.
• Prioritize work, resolve issues, and escalate complex matters when necessary.
• Anticipate risks, identify root causes, and recommend sustainable solutions that minimize customer impact.
• Partner with Sales, Finance, Contracting, Pricing, Compliance, Operations, and other stakeholders to coordinate customer requirements.
• Facilitate communication through video, phone, or email, align stakeholders, and ensure timely follow-through.
• Balance customer focus with business priorities, operational standards, and compliance requirements.
• Identify opportunities to simplify processes, reduce manual intervention, and eliminate inefficiencies.
• Support workflow enhancements, automation, and continuous improvement initiatives.
• Maintain accurate documentation, operational records, and progress tracking.
• Meet established service, quality, and performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED