Customer Enablement Specialist

Epiq•New York, NY

4d•Onsite

About The Position

The Customer Enablement Specialist supports Epiq AI Labs’ flagship AI platform by helping Epiq Global teams and clients explain and use it effectively. The role creates and maintains training curricula, documentation, messaging, positioning, and demo scripts, and prepares teams and clients for platform releases. It also builds AI agents and automations to reduce routine work and connects the tools used by the team. The position works closely with Legal Engineers, Customer Success Managers, Product, and Epiq Global teams; it does not own client accounts. The role is based in Epiq’s New York office and serves clients in all regions, including EMEA and APAC. A legal background is not required.

Requirements

At least 4 years of experience in enablement, solutions, or technical training roles, ideally in B2B SaaS.
Hands-on experience building AI agents or automations that other people rely on.
Daily use of AI in personal work, including examples of tools or solutions built that can be discussed in interviews.
A record of turning complex workflows and expert knowledge into training people use.
Clear writing and presentation skills for legal and non-legal audiences.
Strong organization across many assets and releases.
Must be authorized to work in the United States for any employer.

Nice To Haves

Legal-tech or eDiscovery experience.
Experience with scripting or APIs.
Experience building certification or onboarding programs.

Responsibilities

Build training curricula, materials, and documentation for Epiq Global teams and clients.
Prepare Epiq Global teams and clients for each platform release, explaining changes and how to use them.
Lead internal sales training with Customer Success Managers and update training as the platform changes.
Maintain messaging, positioning, and demo scripts so Epiq Global teams explain the platform clearly and consistently.
Create materials that clients’ lawyers can use after go-live, working with Customer Success Managers.
Build AI agents and automations for routine team work and connect the tools the team uses.
Identify power users at each client and equip them to teach their colleagues.
Build materials that move more onboarding into the product as the client base grows.
Track training effectiveness and use results to improve it.