Customer Enablement Manager - Figma Weave (New York, United States)
About The Position
Figma is seeking a Customer Enablement Manager to help large commercial and enterprise customers get the most value from the Figma Weave platform. This role owns customer adoption journeys and develops tailored enablement strategies that support product adoption, uncover new use cases, and promote long-term success. The manager uses customer goals, success metrics, and product data to guide proactive engagement, and shares product expertise, best practices, and use cases with customer teams. The role builds trusted relationships with stakeholders ranging from individual contributors to senior leaders, identifies internal champions, and collaborates with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation. It also delivers customized live and scalable training and partners with internal teams to create a seamless customer experience. The position is based in Figma’s New York hub in a hybrid working environment.
Requirements
- 4+ years of experience in Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
- Excellent communication skills and the ability to connect with a wide range of customer personas.
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
Nice To Haves
- Experience using node-based design products or working with design and collaboration tools.
- Background in Post-Production, VFX, creative work, UX/UI, Design Ops, or Frontend Development.
Responsibilities
- Manage the adoption journey for a portfolio of large commercial and enterprise customers.
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies.
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave.
- Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders.
- Identify and empower internal champions who can advocate for Figma Weave within their organizations.
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
- Deliver live and scalable training sessions customized to customer maturity and needs.
- Partner with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off, including paid sick leave and holidays
- Employer-provided paid flexible PTO for eligible exempt employees
- Company recharge days may be available
- Cell phone and home internet reimbursements may be available
- Lifestyle spending accounts may be available
- Annual bonus plan for eligible non-sales roles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
