Customer Education Training Specialist

The job overview for this role is that Asana's Customer Education team is seeking an experienced trainer and facilitator to deliver impactful and delightful instructor-led learning experiences to Asana customers. The Training Specialist will focus on facilitating training sessions that enable customers to realize value and achieve mastery with Asana. They will also support scaled education programs, coordinate logistics, report on session delivery, develop and iterate on training content, build relationships with customers, and gather feedback to drive program development. The ideal candidate should have experience delivering virtual and in-person training, strong communication and presentation skills, and a growth mindset.

• Deliver impactful and delightful instructor-led learning experiences to Asana customers
• Work with a team to create learning experiences that deliver delight and value at scale
• Facilitate training sessions to enable customers to realize value and achieve mastery with Asana
• Deliver virtual training sessions and workshops for customers
• Learn about product functionality, workflows, and best practices
• Coordinate training program logistics, such as scheduling, email outreach, and data collection
• Report on the success and operational metrics of each session delivery
• Develop, maintain, and iterate on training content
• Build relationships with customers to identify champions and provide customer stories and insights
• Represent the voice of customers and source feedback for program development
• Deliver virtual and in-person training or instruction to a live audience
• Use instructional best practices for engagement and understanding
• Communicate and present effectively to train customers on software or technology
• Continuously improve and adapt in a fast-paced, dynamic environment
• Have experience with Asana tools and eLearning tools like Articulate, Camtasia, or Captivate
• Fluent in English and Bahasa Indonesian

• 4+ years of experience delivering virtual and in-person training or instruction to a live audience
• Familiarity with instructional best practices for a live audience, including engagement strategies and checks for understanding
• Strong and engaging communication and presentation skills, with experience training customers on software or technology
• Growth mindset with an eagerness to continuously improve
• Ability to manage deadlines and work collaboratively in a fast-paced, highly dynamic, and increasingly global environment
• Experience working in a high-growth, B2B SaaS company and a deep understanding of the Asana tools
• Experience with eLearning tools like Articulate, Camtasia, or Captivate
• Fluent in English and Bahasa Indonesian

• Comprehensive compensation package
• Market-based pay with yearly pay equity audit
• Base salary range between 122,000 - 181,000 AUD
• Additional components such as equity, sales incentive pay, and benefits
• Opportunity to work with a highly dynamic and global team
• Growth mindset and continuous improvement encouraged
• Training and instruction experience with live audience
• Strong communication and presentation skills
• Familiarity with instructional best practices
• Experience with eLearning tools
• Fluent in English and Bahasa Indonesian
• Opportunity to work for a top-rated workplace
• Inclusive and diverse company culture