Customer Education Training Specialist

The job overview for this position is that Asana's Customer Education team is seeking an experienced trainer and facilitator to deliver impactful and delightful instructor-led learning experiences to Asana customers. The Training Specialist will focus on facilitating training sessions to enable customers to realize value and achieve mastery with Asana. They will also support scaled education programs, coordinate logistics, report on session delivery success, develop and iterate on training content, build relationships with customers, and gather feedback to drive program development. The ideal candidate should have experience delivering virtual and in-person training, strong communication and presentation skills, and a growth mindset.

• Deliver impactful and delightful instructor-led learning experiences to Asana customers
• Work with a team to create learning experiences that deliver delight and value at scale
• Facilitate training sessions that enable customers to realize value and achieve mastery with Asana
• Deliver virtual training sessions and workshops for customers
• Learn about product functionality, workflows, and best practices
• Coordinate training program logistics, such as scheduling, email outreach, and data collection
• Report on the success and operational metrics of each session delivery
• Develop, maintain, and iterate on training content in collaboration with the team and subject matter experts
• Build relationships with customers through education programs
• Represent the voice of customers and source feedback for program development
• Deliver virtual and in-person training or instruction to a live audience
• Use instructional best practices for engagement and understanding
• Communicate and present effectively when training customers on software or technology
• Continuously improve and have a growth mindset
• Manage deadlines and work collaboratively in a fast-paced environment
• Have experience with Asana tools and eLearning tools like Articulate, Camtasia, or Captivate
• Fluent in English and Japanese

• 4+ years of experience delivering virtual and in-person training or instruction to a live audience
• Familiarity with instructional best practices for a live audience, including engagement strategies and checks for understanding
• Strong and engaging communication and presentation skills, with experience training customers on software or technology
• Growth mindset with an eagerness to continuously improve
• Ability to manage deadlines and work collaboratively in a fast-paced, highly dynamic, and increasingly global environment
• Experience working in a high-growth, B2B SaaS company and a deep understanding of the Asana tools
• Experience with eLearning tools like Articulate, Camtasia, or Captivate
• Fluent in English and Japanese

• Comprehensive compensation package
• Market-based pay with yearly pay equity audit
• Base salary range between 8,730,000 JPY - 13,552,000 JPY
• Additional components such as equity, sales incentive pay, and benefits
• Opportunity to work with like-minded individuals
• Delightful instructor-led learning experiences
• Opportunity to become an Asana expert
• Training sessions to enable customers to realize value and achieve mastery with Asana
• Continuous learning about product functionality, workflows, and best practices
• Coordination of training program logistics
• Reporting on session delivery success and operational metrics
• Development, maintenance, and iteration of training content
• Building relationships with customers and identifying champions
• Representing the voice of customers and sourcing feedback
• Growth mindset and eagerness to continuously improve
• Ability to manage deadlines and work collaboratively in a fast-paced environment
• Experience working in a high-growth, B2B SaaS company
• Fluent in English and Japanese