Customer Development Specialist

Norfolk Iron & Metal • Norfolk, NE

3d • Onsite

About The Position

The Customer Development Specialist helps grow Norfolk Iron & Metal’s business by identifying prospective customers, generating qualified leads, and delivering a strong onboarding experience for new customers. The role connects the sales team with new customers and supports account setup, customer service, and growth opportunities. This position is based onsite at the company’s Corporate Headquarters in Norfolk, Nebraska; remote work is not available.

Requirements

• Self-motivated, persistent, and goal-oriented mindset.
• Outgoing personality and strong relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational and multitasking skills.
• Attention to detail and commitment to customer service.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office, especially Excel.

Nice To Haves

• Experience with Salesforce or other CRM systems.

Responsibilities

• Identify and research prospective customers using Salesforce, ZoomInfo, industry databases, and online resources.
• Generate qualified leads, connect with potential customers, and schedule opportunities for the Outside Sales team.
• Build and maintain sales opportunities in Salesforce while tracking progress toward district growth goals and key performance indicators.
• Guide new customers through onboarding, including account setup, credit applications, and portal registration.
• Help customers place orders, track deliveries, and resolve account-related questions.
• Monitor orders, follow up with customers, and coordinate solutions across departments to ensure a seamless customer experience.
• Gather customer feedback and identify opportunities to improve processes, CRM tools, and the customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed