Customer Development Specialist (BioTech)
VMRD, Inc.•Pullman, WA
•$21 - $25
About The Position
The Customer Development Specialist is VMRD’s frontline contact and the primary voice and personality through which customers and prospects interact with the company. The role focuses on delivering a positive customer experience, resolving problems quickly, and building brand loyalty. It requires self-motivation and strong communication skills.
Requirements
- Ability to exercise self-motivation.
- Strong communication skills.
Responsibilities
- Process orders and quotes through phone calls, email, LIMS, and web channels.
- Prepare customs forms and other documents for international shipments.
- Create and maintain customer accounts in ERP software and nurture long-lasting customer relationships.
- Assist internal and external customers with general and technical inquiries, and provide education on diagnostic products and services.
- Ensure accurate and timely delivery of orders in compliance with company policies and regulatory requirements.
- Manage invoicing, billing adjustments, returns, and refunds.
- Respond to customer complaints and technical support cases, routing them as appropriate.
- Maintain knowledge of VMRD’s diagnostic and testing service portfolios, including new product and testing-service availability and applications.
- Maintain digital and physical order and shipment records, and perform shipping and receiving duties when needed.
- Perform other duties as assigned by the manager.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Retirement plan
- Other company-sponsored benefits
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
