Customer Solutions Development & Training Specialist

Husqvarna Group • Olathe, KS

1d • Onsite

About The Position

The Customer Solutions Development & Training Specialist helps Husqvarna Construction’s Customer Solutions team in Olathe, Kansas learn, grow, and deliver a better customer experience. The role builds practical resources, supports employee onboarding and coaching, improves processes, and helps employees transition to a new ERP system.

The position creates and maintains a Customer Solutions knowledge base, including standard operating procedures and work instructions, and partners with leaders across departments to document shared processes. It also supports onboarding, mentoring, retraining, and coaching; assesses employee progress and shares feedback with leadership; recommends training updates; develops and delivers ERP training; and provides guidance after ERP go-live.

The work is performed in an office environment with frequent computer use and daily, weekly, monthly, and annual deadlines.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of customer solutions experience in a call center environment.
• At least 2 years of training experience.
• Solid knowledge of ERP systems, Microsoft Excel, and Word.
• Understanding of Customer Solutions processes and call center operations.
• Experience with CRM workflow, call routing, and reporting.
• Solid written and verbal communication skills.
• Organized, detail-oriented, and comfortable managing deadlines.
• Able to move quickly while maintaining quality.
• Collaborative and effective at working across teams.

Responsibilities

• Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions.
• Partner with leaders across departments to document shared processes.
• Identify and help implement process and platform improvements.
• Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees.
• Coach new team members on processes and the lines of business they support.
• Assess progress and share clear feedback with Customer Solutions leadership.
• Recommend training updates that improve quality and customer satisfaction.
• Help develop and deliver ERP training for impacted employees.
• Provide ERP guidance and support after go-live.
• Share regular trainee feedback with management and training partners to improve team effectiveness.

Benefits

• Medical, dental, and vision insurance at date of hire
• 401(k) with matching and no vesting
• Employee purchase discount on Husqvarna products
• Education assistance program
• Paid parental leave
• Eleven paid holidays
• Paid vacation and sick time
• Competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level